Welcome booklet

QUALITY DEPARTMENT TO CONTACT IN CASE OF NEED:

Gwénaëlle Leroux
Email: qualité@orientaction-groupe.com
Tel: 02 43 72 25 88

You can contact our quality manager with any questions about how the center operates or in the event of a disagreement or dispute with your consultant.

Any complaints may be submitted to the Quality Department via email. A response will be provided within a maximum of 3 business days.

1/ ACCESS TO THE PREMISES

Access to the ORIENTACTION offices is available during the firm’s business hours and/or during your consultant’s office hours. Our consultants are available for consultations from 8:00 a.m. to 8:00 p.m., Monday through Friday, without breaks. They may also be able to schedule consultations on Saturday mornings.

2/ TEA/COFFEE AND REFRESHMENTS

For the duration of the service, you have free access to the coffee machine and refreshments.

3/ RESTROOMS

Restrooms are marked throughout the building. Please respect the facilities and keep them clean.

4/ SAFETY INSTRUCTIONS

In the event of an emergency or evacuation, please follow the instructions posted on the premises and the directions given by your consultant.

5/ COMPUTER EQUIPMENT

If you do not have access to a computer or the internet to conduct your research, ORIENTACTION can provide you with a workspace and a computer for this purpose. In this case, please ask your consultant to arrange this session.

6/ MUTUAL COMMITMENTS

Experience has shown us that certain approaches are key to providing successful support. Here are the commitments we believe are essential to achieving this.

Your ORIENTACTION consultant undertakes to:

• Be responsive, available, caring, and positive at every stage of your skills assessment,
• To give it their all by providing you with their full expertise in the field of employment and training,
• Keep all of your communications confidential in accordance with ORIENTACTION’s code of values, in an environment that ensures discretion,
• If we are unable to keep one of the appointments, we will send you an email at least 48 hours in advance, proposing a new date.

As a beneficiary, you agree to :

• Take an active role in your procedures and carry out all recommended actions (surveys, procedures, correspondence, information searches, etc.) within the specified timeframes,
• By being genuine and sincere in your interactions, and by opening yourself up to new ways of looking at your surroundings,
• Meet with at least two professionals from the targeted business sectors, to discover careers, develop your networks and/or validate your project,
• If we are unable to keep one of these appointments, we will send you an email at least 48 hours in advance, proposing a new date.

7/ CONFIDENTIALITY

All discussions that take place during your meetings with your consultant, the results of tests and questionnaires, interim or final summaries, and working documents or strategic plans related to business startup support are strictly confidential. Under no circumstances may they be disclosed to any third parties.

We would also like to draw your attention to the fact that all documents will be destroyed at the end of the service, once they have been communicated to you. Please keep them in a safe place, as no copies will be provided in the event of loss, in accordance with the labor code governing our services.

8. PROTECTION OF PERSONAL DATA

Personal data collected in connection with the service is processed in accordance with the General Data Protection Regulation (GDPR). You have the right to access, correct, and delete your data.

9/ ACCESSIBILITY FOR PEOPLE WITH DISABILITIES

ORIENTACTION is committed to ensuring that people with disabilities have access to its services. The disability liaison officer is available to work with you to determine the accommodations needed to support you.

Disability Liaison: Gwenaelle LEROUX

Phone: 07 49 65 01 56

Email address: gwenaelle.leroux.siege@orientaction.com

10/ SATISFACTION SURVEY PROCEDURES

After the service is completed, we will send you a satisfaction survey to gather your feedback and help us continuously improve our services.