Training for company employees
Managing without a hierarchical link: optimizing communication, resilience, emotional intelligence and leadership
Objectives
The "Manager without hierarchical links: optimizing communication, resilience, emotional intelligence and leadership" training course has several educational objectives:
- Develop better management of emotions and stress,
- Strengthen leadership and adaptability (law of variety required),
- Communicate effectively: active listening, assertiveness, positive and non-violent communication,
- Developing resilience in hostile environments,Building a feedback culture to strengthen collective intelligence.
Target audience & prerequisites
Manager sans lien hiérarchique: optimiser sa communication, sa résilience, son intelligence émotionnelle et son leadership" is designed for anyone who needs to coordinate, lead or influence a team without a direct hierarchical link.
A good understanding of the French language is required to use the training materials.
Duration & Organization
Individual or group training (max. 8 people/group).
Training takes place over 24 consecutive or non-consecutive hours. There are several ways of organizing the course.
The course
The "Manager without hierarchical links: optimizing communication, resilience, emotional intelligence and leadership" training course is structured into twelve sessions:
Session 1 - Initial diagnosis & emotional awareness
- Clarification of expectations and objectives,
- Self-evaluation (emotions, leadership, Enneagram),
- Setting up an emotional diary,
- Understanding emotions and role at work.
Session 2 - Deciphering emotions and body awareness
- Deciphering emotional and bodily signals,
- Emotional awareness and regulation (NLP),
- Development of an emotional management plan.
Session 3 - Communication and active listening
- Communication fundamentals,
- Active listening tools: reformulation, validation, questioning,
- Role-playing: active listening in a hostile environment.
Session 4 - Assertiveness and non-violent communication
- Difference between passivity / aggressiveness / assertiveness,
- The 4 stages of NVC,
- Express needs and set a framework without generating conflict,
- Practical exercises and role-playing.
Session 5 - Leadership (1/2) - Styles and postures
- Different leadership styles,
- Situational postures,
- Case study: leadership in a hostile environment?
Session 6 - Leadership (2/2) - Law of variety & team management
- Introduction to the law of required variety,
- Team management: motivation, cohesion, empowerment,
- Role-playing: adapting your style to the situation.
Session 7 - Dynamic spiral (1/2)
- Model presentation,
- Understanding value levels,
- Identify your own dominant level.
Session 8 - Dynamic spiral (2/2) and team management
- Adapting communication and management to values,
- Case study: tensions and conflicts linked to differences in values,
- Collective action plan.
Session 9 - Virginia Satir's positions & perceptual positions
- Satir's 5 positions,
- Perceptual positions (NLP): self, other, observer, systemic,
- Practical exercises: managing conflict with perceptual positions.
Session 10 - The Enneagram and managerial coaching
- Presentation of the 9 profiles,
- Strengths and vulnerabilities of each management profile,
- Practical exercises: adapting your support.
Session 11 - Resilience, stress management & decision-making in complexity
- Understand stress and its mechanisms,
- Resilience and energy management tools,
- Centering, relaxation and anchoring exercises,
- Decision-making in complex and uncertain environments (VUCA),
- Case study: refereeing under pressure.
Session 12 - Feedback culture & final action plan
- Give and receive constructive feedback,
- Transform feedback into a tool for progress,
- Integrative case study: managing a team in crisis,
- Co-construction of a personalized progress plan,
- Final feedback and outlook.
Target skills
The "Manager without hierarchical links: optimizing communication, resilience, emotional intelligence and leadership" training program aims to develop the following skills:
- Competency n°1 - Managing emotions and stress: ability to recognize one's own emotions and those of others, to mobilize emotional regulation techniques and to maintain a constructive posture in complex or tense situations.
- Competency no. 2 - Collaborative and adaptive leadership: exercise influential leadership without a direct hierarchical link, by strengthening your ability to adapt, your assertiveness and your positive impact on team dynamics.
- Competency no. 3 - Effective communication and constructive feedback: master active listening, non-violent communication and assertive feedback to foster cooperation, trust and collective intelligence.
Teaching resources, methods and supervision techniques
During the "Manager without hierarchical links: optimizing communication, resilience, emotional intelligence and leadership" training course, trainees are accompanied by an expert trainer. The trainer uses the following teaching aids and techniques:
- Theoretical input (leadership, management, emotions, NVC, NLP, Spiral Dynamics, Enneagram),
- Practical exercises: role-playing, role-playing situations, conflict simulations,
- Regular self-assessments,
- Emotional diary for follow-up,
- Emotional and stress management plan,
- Continuous feedback (trainer ↔ participant).
Conditions for distance learning
There are several possible ways of organizing the event:
MEANS OF ORGANIZING FACE-TO-FACE TRAINING
You have a choice of training courses:
- On the premises of ORIENTACTION in Le Mans,
- On-site: the trainer trains at your company (travel costs
and accommodation calculated in the quote).
WAYS OF ORGANIZING DISTANCE LEARNING
- Training will be carried out via synchronous distance learning using the ZOOM tool,
- Links to ZOOM will be provided by the training center.
REMOTE PEDAGOGICAL AND TECHNICAL SUPPORT AND ASSISTANCE
Support and assistance are provided by the same trainer as the one delivering the training. This support and assistance is provided by email or, in an emergency, by telephone.
The trainer's contact details are provided at the start of the course.
The trainer must reply within 48 hours. If the trainer cannot be reached after this deadline, please contact the person in charge of training, whose contact details are given in the welcome booklet.
Means for monitoring action implementation and results
During the training, you:
- Fill in a sign-in sheet.
On completion of the course, you will :
- Complete a satisfaction questionnaire to assess the quality of the training (trainer's pedagogical skills, quality of teaching aids, etc.).
People with disabilities
Training is open to all, and all types of disability will be taken into account, within the limits of the skills, human and material resources available for the training provided.
If ORIENTACTION does not have the material, technical and human resources to meet the needs of the disabled participant, the latter will be referred either to the ORIENTACTION group's disability advisor or to a partner organization of the ORIENTACTION group.
Access procedures and deadlines
All requests for services must be accompanied by a quotation specifying the amount (including VAT) of the service and the dates on which it will be carried out. The estimate is sent in electronic format.
Price and financing of your service
If you're interested in this training program, please request a quote from Cindy Guilmeau, ORIENTACTION Training Manager.
Tel. 07.82.79.78.01
Mail. cindy.guilmeau@orientaction.com
This exchange will also be an opportunity to listen to and better understand your needs, so that we can choose the trainer and methods best suited to meet them.
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